Returns Policy

14 Days Return Policy

We want to make your online shopping experience as easy as possible. We are happy to provide a store credit or refund for any items that are unopened and unused within 14 days of purchase and have not been marked as, “Sale”, at the time of purchase, unless it is faulty. Contact us at reception@5ew.com.au

FAULTY PRODUCT

Something not quite right? If you have received a product that you believe to be faulty, please contact us! Email reception@5ew.com.au with a detailed description, and any photos you are able to send through.

INCORRECT ITEM or DAMAGED ON ARRIVAL

If you have received a damaged item, or something that you didn’t order, please take a photo, and contact us at reception@5ew.com.au within 7 days of receiving your order.

CHANGE OF MIND

We all change our mind sometimes! If you have changed your mind about an item you have ordered, we’ll need to receive it back to us in the same condition it was delivered to you: unopened, in its original packaging and unused. Return shipping is at the customer’s expense.